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Patient Service Center Initiatives Launched to Protect Communities

To ensure the health of our patients, employees and the broader community, we, at Labcorp, have taken a number of steps in response to the Coronavirus (COVID-19) outbreak to follow CDC guidelines, including social distancing and increased sanitation at nearly 2,000 patient service centers across the United States.

Some of these initiatives include:

First Business Hour Set Aside for Vulnerable Patients

To protect our most vulnerable patients from coronavirus (COVID-19), our patient service centers are setting aside the first business hour each day to serve people who are 65 or older and those with serious underlying medical conditions. 

If you are not in this population, please respect the purpose of this request. While we will not turn away any patient during the first business hour, we appreciate your help in protecting our communities. Our utmost concern is for the health of the public, patients, physicians, other healthcare providers, and our employees.

The “Wait Where You’re Comfortable” Program 

We launched the “Wait Where You’re Comfortable” program in our patient service centers nationwide. Follow the simple steps below to participate in this program:

  1. Make an appointment online and provide your cell phone number. A confirmation page with your appointment details will be sent to you. 
  2. Once onsite, use your confirmation page to check in from your mobile device and wait in your vehicle or other nearby location.
  3. When we’re ready to see you, you’ll receive a text message to meet the technician at the Labcorp check-in area. Please note that message and data rates may apply.

While appointments are strongly encouraged walk-in patients can also participate in the “Wait Where You’re Comfortable” program by signing in at the Labcorp Express tablet upon arrival and providing their cell phone number. 

Mobile Check-In Available with Scheduled Appointments

We encourage you to make an appointment online and provide your cell phone number, so you’re able to leverage the mobile check in feature when you arrive at the patient service center.

Once onsite, simply open up the confirmation page that was sent to you when you made your appointment and select the “I am here and ready for service” button. This will notify the technician that you’ve checked in and you will not need to use the Labcorp Express check in tablet.

Increased Sanitation and Disinfection

Surfaces in our patient service centers, including the check-in area, waiting rooms, bathrooms, and hallways, are disinfected frequently using CDC approved disinfectants.

Masks for Everyone's Protection

Our phlebotomists - our employees who facilitate specimen collection - wear medical ear loop masks. For the health of our patients and staff, face covering* and social distancing are required while visiting a patient service center. If you are infected with COVID-19 or exhibiting symptoms, please consult with your healthcare provider and don’t visit our location.

*Exceptions apply to anyone with health conditions that prohibit wearing a face covering and minors of certain ages as described by local ordinance/law/order.

What to Know Before You Go

We’re helping to educate the public about COVID-19 testing. Select Labcorp patient service centers are now collecting specimens for COVID-19 PCR testing from those who are symptom-free and have not been exposed to COVID-19. If you are symptomatic or have been exposed to COVID-19, your test specimens can be collected at a hospital, healthcare provider-designated site, healthcare provider’s office, or at home through Pixel by Labcorp®*.

COVID-19 antibody test collections (blood draw) are available through our patient service centers, including Labcorp at Walgreens locations. This type of COVID-19 test is for individuals who think they may have had COVID-19 and do not have symptoms. Note: Antibody testing should not be used as the sole basis to diagnose or exclude infection.

*Must be 18+

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